Terms of service
Last updated November 11, 2026.
Reflex Layer is a service of LumeGrid ("we", "us"). By creating an account you agree to these terms.
What the service does
Reflex Layer checks replies your AI agent is about to say against rules you set, and returns a decision (pass, block or review) and a safe line to say instead. The checks are made by a classification model and code rules, and they can be wrong. Reflex Layer lowers the chance of a bad reply being spoken. It does not guarantee any result, and it does not replace your own testing, call review or legal advice. You decide how your agent uses each decision.
Your account
You must be 18 or older and give a valid email address. Keep your password and API keys private; you are responsible for use of your account and keys.
Acceptable use
Do not use Reflex Layer for illegal calls, harassment, robocalls without the consent the law requires, deceptive practices, or to process protected health information (Reflex Layer is not HIPAA compliant). Do not try to copy or resell the underlying models, overload the service, or get around plan limits. We may suspend accounts that break these rules.
Your content
You keep the rights to the rules, transcripts and replies you send. You give us permission to process them to provide the service, as described in the privacy policy. You confirm you have the right to send them, including any notice or consent your callers need.
Plans, billing and cancellation
The Free plan costs nothing. Paid plans renew monthly until canceled. Prices and limits are on the pricing page. Checks reset on the first of each month (UTC) and unused checks do not roll over. There are no overage charges: when a plan's checks run out, checks stop until the next month or until you upgrade. Cancel any time from Manage billing on the Account page; the plan stays active until the end of the paid month. If something went wrong on our side, contact us and we will make it right, including a refund where fair. We will give at least 30 days' notice by email before a price change on your plan. Payments are processed by Stripe, which may act as the seller of record and handle sales tax. After you downgrade or cancel, we keep call logs for 30 more days at the longer of your old or new retention window, then the new plan's window applies.
Availability and changes
We work to keep the service available but do not promise it will be uninterrupted. Your agent should keep working if Reflex Layer is slow or unreachable (see the timeout and failure policy in the docs). We may change features; if a change materially reduces a paid plan, you may cancel and get a prorated refund.
Liability
To the extent the law allows, the service is provided "as is", and our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.
Ending
You may close your account at any time by emailing hello@trylumegrid.com from the account email. We may end the service for an account that breaks these terms, with notice where practical.